Frequently Asked Questions
🛒 Ordering & Payment
How do I place an order?
Simply browse our products, add items to your cart, and proceed to checkout. You can create an account or checkout as a guest.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Shop Pay for secure and convenient checkout.
Is my payment information secure?
Yes! We use SSL encryption and comply with PCI DSS standards to ensure your payment information is completely secure.
📦 Shipping & Delivery
How long does shipping take?
Standard shipping typically takes 3-7 business days within the US. Express shipping options are available for faster delivery.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping times vary by location, typically 7-14 business days.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can also track your order in your account dashboard.
What if my package is damaged or lost?
We're here to help! Contact our customer service team immediately, and we'll work with the carrier to resolve the issue quickly.
🔄 Returns & Exchanges
What is your return policy?
We offer a 30-day return policy for unused items in original packaging. Fitness equipment must be returned in new condition.
How do I return an item?
Contact our customer service team to initiate a return. We'll provide you with a return authorization and shipping instructions.
When will I receive my refund?
Refunds are processed within 3-5 business days after we receive your returned item. The refund will appear on your original payment method.
🏋️ Product Information
Are your fitness equipment products suitable for home use?
Yes! Our products are designed for both home and commercial use. Each product page includes specifications and space requirements.
Do you provide assembly instructions?
Absolutely! All equipment comes with detailed assembly instructions. Many products also include video tutorials on our website.
What warranty do you offer?
Warranty varies by product. Most fitness equipment comes with a 1-2 year manufacturer warranty. Check individual product pages for specific warranty information.
Can I get technical support for my equipment?
Yes! Our technical support team can help with assembly, troubleshooting, and maintenance questions. Contact us anytime.
📞 Customer Service
How can I contact customer service?
You can reach us via:
- Email: support@sportutilitytech.com
- Phone: Available during business hours
- Live chat: Available on our website
What are your customer service hours?
Our customer service team is available Monday-Friday, 9 AM - 6 PM EST. We respond to emails within 24 hours.
💡 Still Have Questions?
Can't find what you're looking for? Our friendly customer service team is here to help! Contact us and we'll get back to you as soon as possible.
Email: support@sportutilitytech.com
Response Time: Within 24 hours